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University Ambassador Application 2019-2020

OVERVIEW

Please read the Position Description, Qualifications, and Required Dates prior to completing the application.

The FSU Visitor Center is searching for qualified students to serve as University Ambassadors starting in January 2020.

A division of the Office of Admissions & Records, the University Ambassadors are a dedicated group of students who play an integral role in the university’s recruitment efforts. Through a variety of programs, University Ambassadors assist prospective students throughout all aspects of their college search and application process.

They provide university and admissions related information, share personal experiences, and make connections that create a positive first impression of Florida State University. An Ambassador’s goal is to build relationships between students, their parents and the university community throughout each interaction to leave a lasting impression.

The Visitor Center and the Office of Admissions & Records are equal opportunity/ affirmative action employers. We promote excellence through diversity and encourage all qualified individuals to apply.

POSITION DESCRIPTION

The University Ambassador position encompasses a variety of recruitment affiliated positions through the Office of Admission & Records. Applicants selected as Ambassadors will be trained to give general campus tours with additional opportunities to assist with phone center outreach, specialized tours, and more.

QUALIFICATIONS AND BENEFITS

Academic Requirements

  • Must be a registered undergraduate degree-seeking student at FSU.
  • Have completed at least one semester at FSU by January 2020.
  • Have at least a 2.75 cumulative GPA upon hiring and remain in good academic standing while employed.
Preferred Skills and Qualifications
  • Excellent customer service and interpersonal communication skills.
  • Knowledge and willingness to learn about academics, services, athletics, activities, cultures, and student experiences at Florida State.
  • Ability to train at a fast pace and accept constructive criticism.
  • Ability to work cooperatively in a team environment.
  • Reliability, punctuality, and dependability.
  • Understanding of and appreciation for the diversity on campus as it applies to identify, thought, and experience for our students, visitors, and members of our community.
  • Exhibit strong work ethic and time management skills.
  • Excellent problem-solving and critical thinking skills.
  • Excitement and pride for Florida State University.
Desired Characteristics
  • Professionalism and desire to help others through customer service.
  • Kindness, friendliness, and responsibility.
  • Patience and a positive attitude.
  • Demonstrate genuine school spirit and pride.
  • General knowledge of Florida State.
  • Willingness to learn new software as well as new policies and procedures on a regular basis.
Benefits
  • Enhance your problem-solving and customer service skills.
  • Sharpen your interpersonal communication and public-speaking skills.
  • Gain extensive knowledge of Florida State University.
  • Work in a fun and challenging atmosphere.
  • Opportunities for advancement and leadership positions.
  • Develop professional relationships with an engaging and supportive staff.

APPLICATION TIMELINE AND REQUIRED DATES

Our hiring process is unique in the fact that it spans 3 months in total and involves several dates, deadlines and a final audition. It is important that you know these dates BEFORE you begin to fill out this application to ensure that you will be able to fulfill every requirement.

Please make note of the following:

APPLICATIONS DUE: Sunday, September 29, 2019
The strength of your application, along with the needs of our staff will help determine who will be invited back for the group interview. Each applicant will receive an email response prior to the interview whether you have been selected to continue or not.

GROUP INTERVIEW: weeks of October 14 - 18, 2019 and October 21 - 25, 2019
On average, we invite 80 to 100 applicants to attend one of our group interviews.
(applicants invited to participate at this stage of the process will be required to only attend one of the group interview times)

SELECTION MEETING: week of November 18 - 22, 2019
Top candidates from the group interview stage will be invited to a selection meeting. At this meeting, we will discuss strategies for learning our campus tour script which the candidates will perform at the Debut Tour Audition, the final stage in the hiring process. (Specific date and time TBA.)

DEBUT TOUR AUDITION: Saturday, January 11, 2020
This final audition is an opportunity for final candidates to show us their public speaking skills. Applicants will be given a small portion of the tour script and asked to present this information as if they already have the job. The top presenters will be invited to join our 2020 Spring Training class. (Specific dates and times TBA)

FINAL HIRING MEETING: week of January 13, 2020
The first unofficial meeting of the Spring Training Class. This meeting will be an introduction to the training process. We will discuss job expectations and homework assignments to be done over the winter holidays. (Specific dates and times TBA)

MANDATORY TRAINING MEETINGS: Fridays, January 24 through March 13, 2020
All Ambassadors are required to attend a two hour meeting (3:00pm - 5:00pm) on Fridays during the training process. Please consider this when planning your spring 2020 class schedule.

APPLICATION AGREEMENT

Before you continue to the application, make sure you have read the above information and that you are able to fulfill all requirements and attend all dates listed.

If you have any questions regarding the University Ambassador application and hiring process, please contact the Visitor Center (attn: Lisa McGrady)

visitorservices@fsu.edu
850.644.3246

I have read and AGREE with the above terms and conditions